Security 4 Wales

Privacy Policy for Security 4 Wales LTD

Effective Date: April 23, 2025

Security 4 Wales LTD (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website [insert website URL, e.g., www.security4wales.co.uk] (the “Website”) or use our services. As a security company certified by the National Security Inspectorate (NSI) with NSI Silver approval, we adhere to NSI Codes of Practice and standards for operational excellence and data handling to ensure compliance and public trust. By accessing or using our Website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information in compliance with NSI standards and applicable data protection laws:

a. Personal Information

  • Name, email address, phone number, or other contact details you provide when you fill out forms, contact us, or register for our services.
  • Billing or payment information if you purchase services from us.
  • Any other information you voluntarily provide.

b. Non-Personal Information

  • Usage data, such as IP address, browser type, operating system, and pages visited on our Website.
  • Cookies and similar tracking technologies to monitor user activity and improve Website functionality, in line with the UK’s Privacy and Electronic Communications Regulations (PECR).

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our Website and security services, in compliance with NSI Silver standards.
  • Process transactions and fulfill orders.
  • Communicate with you, including responding to inquiries and sending updates or promotional materials (with your consent).
  • Improve our Website, services, and user experience.
  • Ensure the security of our Website and prevent fraud.
  • Comply with legal and NSI obligations, including maintaining records for NSI audits and adhering to NSI Codes of Practice for security services.

3. How We Share Your Information

We do not sell or rent your personal information. We may share your information with:

  • Service Providers: Third parties who assist us in operating our Website, processing payments, or delivering services (e.g., hosting providers, analytics services).
  • NSI and Regulatory Bodies: The NSI, police, or other authorities as required for certification audits, compliance with NSI Codes of Practice, or legal obligations (e.g., sharing records during NSI inspections).
  • Legal Compliance: Authorities or third parties if required by law or to protect our rights, property, or safety, including compliance with NSI audit requirements.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to a successor entity, subject to NSI approval where applicable.

4. Cookies and Tracking Technologies

Our Website uses cookies to enhance your experience, analyze usage, and deliver personalized content, in compliance with PECR. If non-essential cookies are used, we will obtain your consent via a cookie banner. You can manage cookie preferences through your browser settings, but disabling cookies may affect Website functionality.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse, in line with NSI Silver standards for data protection and UK GDPR requirements. However, no system is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Under the UK GDPR and depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you, including data processed for NSI compliance.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information, subject to legal and NSI record-keeping obligations.
  • Opt-Out: Unsubscribe from marketing communications or object to certain processing activities.

To exercise these rights, contact us at info@security4wales.co.uk. Note that some data may be retained as required by NSI standards.

7. Third-Party Links

Our Website may contain links to third-party websites, including the NSI website (https://www.nsi.org.uk). We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies.

8. Children’s Privacy

Our Website and services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If we learn such information has been collected, we will take steps to delete it. NSI standards require operatives to meet professional criteria, and we do not process data for minors in operational activities.

9. International Data Transfers

If you are located outside the United Kingdom, your information may be transferred to and processed in countries with different data protection laws. We ensure appropriate safeguards are in place for such transfers, in compliance with UK GDPR and NSI requirements for data handling.

10. NSI Compliance and Certification

As a private security provider, Security 4 Wales LTD holds NSI Silver certification, complying with NSI standards and Codes of Practice to ensure high-quality service delivery and public protection. Our NSI Silver approval demonstrates adherence to rigorous operational and data handling standards, as required by the police and insurance industry. This includes:

  • Maintaining records for NSI audits, including operational and compliance data, to demonstrate adherence to NSI Codes of Practice.
  • Ensuring compliance with NSI’s requirements for professionalism, accountability, and client confidentiality.
  • Meeting NSI Silver standards for security services, as verified through regular inspections and assessments.

For more information on NSI standards, visit https://www.nsi.org.uk.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in NSI standards, data protection laws, or our practices. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy, our data practices, or NSI compliance, please contact us at:

Security 4 Wales LTD
Unit 7 Cambrian Park
Cillefwr Industrial Estate
Johnstown, Carmarthen
SA31 3RB
Email: info@security4wales.co.uk
Phone: 01267 222976

Alternatively, you may contact the NSI for certification or regulatory inquiries at https://www.nsi.org.uk.

This Privacy Policy complies with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and NSI standards and Codes of Practice for NSI Silver certification.